Politique d’expédition
Shipping Policy
Thank you for shopping with us.
1. Order Processing Time
All orders are processed within 48 hours after purchase.
Orders are processed Monday through Friday, excluding weekends and holidays.
If we are unable to ship your order within 48 hours, we will notify you by email as soon as possible.
You will receive a confirmation email once your order has shipped.
2. Shipping Time
Estimated delivery time to the United States:
Standard Shipping: 7-12 business days
Please note that delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- Customs processing, if applicable
- High seasonal demand
- Incorrect or incomplete shipping information
3. Shipping Fees
We offer shipping within the United States.
Shipping fees are as follows:
- Orders from $0.00 to $50.00: $5.00 shipping fee
- Orders over $50.00: Free shipping
Shipping fees, if applicable, will be displayed at checkout before payment.
4. Tracking Information
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 2-5 business days to appear after shipment, depending on the carrier.
5. Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages returned due to address errors
- Failed delivery due to incorrect customer-provided information
If a package is returned due to incorrect shipping information, reshipping fees may apply.
6. Lost or Stolen Packages
If your package appears lost, please contact us within 7 days of the expected delivery date.
We will work with the carrier to investigate the issue and help provide a suitable solution where possible.
We are not responsible for stolen packages after confirmed delivery.
7. Customs & Import Duties
For orders shipped within the United States, there are typically no additional customs fees.
If any import duties, taxes, or customs fees apply, customers are responsible for these charges.
8. Contact Information
If you have any questions about shipping or delivery, please contact us:
Email: crossborder92@gmail.com